Return & Exchange Policy

 

We offer a 30 day money-back guarantee.

We want you to be completely satisfied with your order.  If for any reason you are not satisfied or simply change your mind, or the product arrives damaged, we will glad replace or accept your timely return.

How to return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For returns or exchanges, please email us at service@gemjewlr.com to obtain a return form,If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please do not attempt to return any item without our approval and correct return address..If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

 

Please include the following information:

Proof of purchase

Video or photo of the faulty product (if applicable)

Complete delivery address

Contact telephone number

 

Exceptions / non-returnable items:

– Items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

– Any item that is returned more than 30 days after delivery

 

Shipping charges:

You will be responsible for paying for your own shipping costs for returning your item.

 

How long will my refund take?

Your refund will be processed to the original payment method you used when you placed your order. The time it takes for this payment to arrive will depend on your bank. It can take up to 14 days to process your refund, once we have done so it can take your bank between 1 and 30 days to action your refund.

Please note that terms will vary between bank and credit card companies, so please refer to their Ts&Cs for their refund policy.